Term of Service

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These Terms of Service ("Terms") govern the booking and use of cleaning services provided by ITNOJ, LLC d/b/a  Kozy Korner Housekeepers ( “Kozy Korner Housekeepers,” "KKHK" “we,” “us,” or “our” ). By booking a service and electronically agreeing to these Terms, the client acknowledges and accepts the provisions below.

1. Electronic Acceptance

Clients may accept these Terms electronically during the booking process. A separate signature on the Terms is not required when the client is clearly presented with the Terms and affirmatively agrees to them.

2. Estimates and Validity

KKHK estimates are valid for 30 days from the date issued. After 30 days, KKHK may require a new or updated estimate before services are booked or performed.

3. Accepted Pricing

Once a client accepts an estimate and books the service, KKHK will honor the agreed price unless the client changes or adds services, or the actual property conditions are substantially different from those represented or observed when the estimate was prepared. KKHK will obtain client approval before performing additional chargeable work.

4. Payment and Deposits

Full payment for regular paid services is due before cleaning begins, unless KKHK states otherwise in writing. KKHK may require a deposit for certain larger, specialty, or other designated jobs when the deposit requirement is clearly stated in the estimate or booking terms. Complimentary services designated by KKHK are not subject to payment requirements applicable to paid services.

5. Client-Provided Information

Clients are responsible for providing reasonably accurate and complete information about the property and requested service, including information that may materially affect the scope, condition, access, or service requirements. If materially inaccurate or incomplete information affects the work, KKHK may reassess the service before proceeding.

6. Access and Client-Caused Delays

A responsible person must be available to provide access at the beginning of the appointment as required by the Customer Cleaning Service Agreement. If a client-controlled delay, including unavailable access, prevents KKHK from reasonably completing the service as scheduled, KKHK may reschedule the appointment.

7. KKHK Rescheduling

KKHK may reschedule an appointment when severe weather, illness, vehicle problems, emergencies, or other circumstances beyond KKHK's reasonable control prevent service. KKHK will make reasonable efforts to notify the client promptly and arrange a new service date.

8. Add-On Services

Add-on services are not automatically included in a base cleaning price. Add-ons, including services such as interior oven, refrigerator, cabinets, or interior windows, are included only when specifically selected or listed in the client's accepted estimate.

9. Recurring Services and Future Pricing

KKHK may adjust pricing for future recurring services when business costs or conditions change, provided the client receives notice before the new price takes effect. Previously completed services will not be repriced retroactively.

10. Frequency Discounts

Frequency discounts apply only while the client maintains the qualifying service frequency. If the service frequency changes, KKHK may recalculate future pricing using the rate or discount applicable to the new frequency.

11. Promotions and Discounts

Promotions and special offers are subject to their stated dates, eligibility requirements, limitations, and conditions. Discounts and promotions may not be combined unless KKHK specifically states that they may be combined.

12. Gift Certificates, Service Credits, and Promotional Credits

If KKHK offers gift certificates, service credits, or promotional credits, they generally have no cash value and are not redeemable for cash except where applicable law requires otherwise. Additional terms stated with a particular offer also apply.

13. Authority to Book Services

The person booking KKHK services represents that they have the authority to authorize KKHK to enter and perform cleaning services at the property. This may include a homeowner, tenant, property manager, realtor, family member, or other person with appropriate authority.

14. Scope and Right to Decline Service

KKHK may decline a requested job before accepting a booking when the requested work is outside KKHK's service scope, capabilities, equipment, or safety standards. KKHK does not provide biohazard or hazardous-material remediation services.

15. Safety and Discontinuation of Service

KKHK reserves the right to refuse or discontinue service when conditions create a reasonable health or safety concern, including hazardous conditions, aggressive animals, threatening or harassing behavior, weapons, illegal activity, or other unsafe circumstances. Additional safety provisions are contained in the Customer Cleaning Service Agreement.

16. Service Offerings, Areas, and Availability

KKHK may change, add, or discontinue future services, service areas, availability, or booking options as the business develops. Services already accepted and booked will continue under the terms applicable to that booking, subject to reasonable rescheduling provisions.

17. Satisfaction, Re-Cleaning, and Refunds

Service concerns involving work included in the agreed scope should be reported within 24 hours after completion. KKHK must first be given a reasonable opportunity to inspect and, when appropriate, correct a qualifying concern at no additional charge. Refunds are not automatic. Additional details are contained in the Customer Cleaning Service Agreement.

18. Privacy

KKHK's collection, use, sharing, retention, and protection of personal information is governed by the KKHK Privacy Policy. Marketing use of client-approved property photographs or video is governed by the separate Photo & Video Marketing Permission Form.

19. Changes to These Terms

KKHK may update these Terms as business practices, services, technology, or legal requirements change. The revised Terms will display a new effective or revised date. An already accepted booking remains subject to the terms applicable to that booking unless the client and KKHK agree otherwise.

20. Contact Information

Questions regarding these Terms may be directed to:
 

 ITNOJ, LLC d/b/a Kozy Korner Housekeepers
Email: info@kozykornerhousekeepers.com
Phone: (803) 305-0079